You know I just had to chime in on this one. Working as a medical biller, I have to submit billing to insurance companies sometimes 5 and 6 times BEFORE I get a response from them. Often times the response I get is: patient is not a member, patient only has pharmaceutical benefits, there are billing errors, etc. The reason why they do this is because we have 90 days to submit the bill to the insurance company or it has to be written off.
I know in some cases organizations will forward the bill to the patient. This is unfair to the patient. It is not the patient's fault their insurance company sucks.
This is why I tell people to have their insurance information when they register at their doctor's office, the hospital, or the ER. Make sure it is correct and up to date. If it isn't, someone is going to screw up and the patient will get a bill - usually one they cannot afford. It is much easier to prevent the problem, then to try to fix the problem after the fact.
You have to understand it all begins with registration. Most people in registration (if they are new) are basically there to take information - that is all. They cannot tell you anything, about your benefits, that is NOT on the computer in front of them. It is rare that they know anything more than which is the primary insurance and which is secondary. It is up to the patient to know this information.
It is up to the patient to check with the doctor to verify if:
- They are a participating physician with the insurance company they use.
- Will the procedure be covered?
- Is all your personal information correct? ( names [spelling], address, phone, insurance id #) including ss# - yes, I know some people do not want to give out their ss# , but believe me, not only does it make the whole process easier, but the odds of your information getting stolen from a hospital are just as high as it getting stolen from your bank or credit card company.
If the information gets screwed up in registration, you can bet it is going to stayed screwed up - until you are notified by the billing/business office or receive a bill.
If/When you do receive a bill - go through it with a fine toothed comb! If there is anything wrong, send a letter! Yes, you can call, but letters are kept on file and keep a copy for yourself. Make sure you follow up to verify any misinformation has been corrected.
If the business office has the incorrect information, it takes time to correct it. I deal with 1000's of accounts and several different insurance companies. Trying to get them all paid on a timely basis is an impossible task if I have incorrect information.
Once it is corrected though, you can bet we do our best to fight the insurance companies to pay their share - which is NEVER 100% of the bill.
Yes, there are co-pays and deductibles - which are the patient's responsibility. In most cases these are NOT written off. You can, however, make payment arrangements with the business office. Most billers will be more than happy to make arrangements and work with you.
What I have noticed though is that a lot of people choose a higher deductible when choosing their insurance coverage. The reasoning behind this, I suppose, is because it makes their premiums lower. DON'T DO THIS! Sure you may be paying $10 for your insurance premium, but what are you going to do when you have to have emergency surgery and have to come up with $5000???? Pay the higher premium and lower deductible.
If you have to go to the ER and your insurance has run out - DON'T lie and show an old insurance card. Tell registration you have NO INSURANCE. Tell them you will need help with your bill. Most hospitals can make arrangements for a discount on your bill or write the bill off altogether - this will depend on your finances. They will work with you BUT YOU HAVE TO ASK!!!
Another note: Hospitals cannot refuse you treatment if you are uninsured and in need of emergency care. They have to stabilize you before they transport you to another facility.
Also be sure that you need an ER. Some insurance companies have a 24 hour help line on the back of their card. If you are unsure about needing a doctor, call the 24 hour help line first. A few instances where you should get help immediately: IF your child has swallowed something, there is uncontrolled bleeding, symptoms of a heart attack or stroke - CALL 911 or get to an ER immediately.
2 cases where your health insurance is NOT needed: when you are injured at work or injured by a car. In either of these cases, your personal insurance CANNOT be billed - it is considered FRAUD. Even if you smash your fingers in a car door (in NYS - check your states to be sure) you have to give your car insurance information. If you are injured at work, your employer has to give their workers compensation carrier's information.
One last thing and I'll shut up...
In cases of single parents:
IF you are a single parent make sure you get child support and medical coverage for your child. If you are married and get separated, get medical coverage from your spouse. It is not only your legal right and their obligation, it is a necessity. There is nothing worse than needing to take your child to the doctor and worrying how you are going to pay for it. The thought shouldn't even cross your mind.
Yes, this is a lot to remember, but if everyone utilized the resources available to them and worked with the institutions things might be a little easier for some. I know how the insurance companies behave and their refusal to cover their patients infuriates those of us in the billing industry as well. After all, where do you think we get our insurance from?